Welcome to "AK Living"

Thank you for choosing us. We understand that sometimes a product may not fully meet your expectations, and we want to ensure a transparent process to assist you with returns and refunds.

Return Policy

General Returns

• Time Frame: You have 7 days from the date of receiving your order to initiate a return.
• Condition for Return: Items must be unused, in the same condition you received them, and in the original packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

• Certain types of goods are exempt from being returned, including: Soft furnishings including cushions, rugs and fabric lampshades

Special Orders

• Items marked as "Special Order" on the product page cannot be returned once production has started. Please ensure cancellation within 3 days of order placement.

Faulty or Damaged Items

• If your item arrives damaged or defective, please contact us at akinteriorling@gmail.com within 48 hours of receiving the product to qualify for a return or exchange.

Refunds

Refund Process

• Inspection: Upon receiving your returned item, we will inspect it and notify you about the approval or rejection of your refund.
• Approval: If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

Timing of Refunds

• Standard Processing: Refunds are typically processed within 7-10 business days after the returned item is received and inspected.
• Late or Missing Refunds:

Sale Items

• Only regular priced items may be refunded. Sale items cannot be refunded but may be eligible for an exchange or store credit.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at akinteriorling@gmail.com and send your item to: Unit 2, Ballinacurra Business Park, Midleton, Cork P25Y2A4.

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Shipping Your Return

• Address for Returns: Unit 2, Ballinacurra Business Park, Midleton, Cork P25Y2A4.
• Shipping Costs: You are responsible for paying for your own shipping costs for returning your item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Shipping Insurance and Tracking: We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item.

Contact Us

• For any questions regarding our policies or for more assistance, please email us at akinteriorliving@gmail.com. We are here to help ensure that your experience is as smooth as possible.